Josh on Laurelton Place in Greenville called us on June 24, 2026. About six months earlier, his system had started backing up now and then. A previous contractor pumped the septic tank, the problem stopped for a while, and then it came back. Josh had already paid once to fix it.
Alex Rusev and Ford Bailey took the job. Both tanks had no risers, so they excavated both. Before pumping, Alex checked the levels. The septic tank sat above its normal level while the pump tank was normal, so effluent wasn't moving between the two. That pointed to a blocked or broken outlet pipe, which the earlier pump-out never checked.
The pump-out cleared the tank and opened access. The next step was inspecting the outlet pipe by camera or by hand to find the failure, and any fix would be priced after that. Josh paid $450 on June 24, 2026, covering excavation of both tanks, the pump-out, the level check, and the pump tank inspection. You can read the full
Laurelton Place case.
Josh's property had a septic system rather than a municipal sewer connection, but the diagnostic lesson still applies. The difference between the two tank levels showed that wastewater wasn't moving through the connecting pipe as it should. We had identified where the problem was occurring, but the pipe still needed to be examined to determine whether it was clogged, disconnected, or physically damaged. That distinction matters when deciding between repair and replacement. A backup tells you something is wrong, but it doesn't tell you how much pipe needs to be repaired until the underlying problem has been confirmed.